About CCS - UX/UI Design & Conversation Design

Strategy, Experience Design & Intelligent Execution

Creative Content Services is a modern consultancy built for companies ready to lead in the #AI era. We partner with enterprise teams to redesign how they market, communicate, and serve customers across every touchpoint.

Our expertise combines #CX strategy, conversation design, human-centered systems thinking, and advanced #AI capabilities to create experiences that feel seamless, useful, and scalable.

We design the future of customer engagement from websites and search experiences to #AI assistants, chatbots, VUI systems, and autonomous agent workflows for Fortune 500 Financial Services Healthcare Higher Education SaaS & Technology & Mission-Driven Brands.

About Cynth-ai!

Cynthia Leimbach, is an author and expert conversation designer, with a demonstrated history of success in the global tech industry. Cynthia is the Founder/CEO and driving force behind Creative Content Services, LLC – a fresh new company creating relevant content that is empathetic and inclusive #AI #ADA.

Cynthia and team create magical copy that delights users and defines brands. I take bad chatbots and bring them into the future, as good agents. Educated at the University of California, Berkeley, Cynthia is a natural charmer who is committed to inspire her family, friends, and complete strangers by example. A creative force, Cynthia believes; being of service to others is the most valuable quality one can embody. Cynthia is humbled to have worked with legends across multiple channels. A true Renaissance woman, healer, author and creative who is currently remote.

Cynthia is proud to be a Conversation Design Institute 2025-2027 Fellow, Mentor at AI4ALL with Dr. Fei Fei Li, and proud founder of Help Now, Inc.

Meet the Team

Creative Director Africa Lopez

Treats & Walks Ambassador
Blue

#AI Architects/CX/CD/UX/UI/VUI Designers & Front/Back end Devs
Meet the sharpies, stealth ladies and gamers of the world

Corporate Coach & Culture & Ops Director
Gloria Sanz

Words that guide us

Mission

Creative Content Services, LLC is an #AI empowered global agency that creates inclusive and relevant relationships between socially conscious companies and their customers.

Vision

At CCS, we LOVE to help people. It 's our why. We believe being of service to others is what life’s about. Which is why we use our talents, gifts and creative abilities to create inclusive experiences that surprise and delight all users. #ADA #AI #WCAG

Strengths

We bring an unparalleled drive, paired with empathy that can only be found in a female owned and operated environment. We are true unicorns, well versed in every component of content ideation. LFG!!!

Testimonials

"Cynthia's diverse writing skills helped build Viome, into an impactful brand. She brings her creative energy into every project, from marketing and branding to complex UX/UI tasks. Cynthia successfully helped focus Viome's efforts to help evangelize the effects of the microbiome in a health care app and was a welcome addition to the team! Highly recommend Cynthia and team at Creative Content Services, LLC!"

Haely Lindau, VIOME, Nutrition Lead - Translational Science Team & Corporate Consultant

"Cynthia is a unicorn. What else can I say? Working with her is pure joy and creativity. Every project she leads has her magic on it, she has the ability to see through the lens of creativity and infinite possibilities always. Being surrounded by her energy is a gift. Believe me, You’ll learn and enjoy at the same time if she’s around."

Gloria Sanz Gómez, UST Global, Sales & Lead Gen Specialist

“Cynthia is very good at written communication. She articulated the problem well. Quick thinker.She is sincere, dedicated and result oriented. She will be a good asset in any team. All the very best at Creative Content Services, LLC!"

Subhodip Bandyopadhyay, UST Global General Manager- Emerging Digital Technology at UST

“It’s rare that you come across a standout talent like Cynthia who is passionate about her craft. She not only evangelizes designing conversational experiences accessible to all, she embodies it every day through empathy and curiosity. We worked together at Citi in 2020 on their chatbot product, CitiBot. Cynthia single handedly brought our Product Managers on board with powerful storytelling and anecdotes. She illustrated how that first welcome message is the backbone to building trust in a conversational experience. It goes without saying, I would partner with Cynthia in a heartbeat! Her vision and unbiased passion for doing what’s accessible to all customers makes here an asset to any project or company looking to transform their digital offerings”.

Nicole Copeland, Citibank & AWS

“Cynthia joined my team to educate our global clients how to use our client portal. Her conversation design single handedly, transformed our gal Friday from a baby bot to a witty, helpful and delightful “advanced” chatbot. Cynthia designed use cases, features and experiences that empowered users to login 24/7 and self-help. Not only that? Her tone and humor brought positive attention to our platform and earned high praise. Bravo!”

Sabine Marsico – Product Support Manager & Senior Corporate Banking, FIS

Let’s get creative

Cynthia Leimbach, Founder & CEO cynthia@creativecontentservices.com
562-221-7112

Website Designed by Creative Content Services, LLC